Frequently Asked
Questions

Browse our collections, choose the option you want and click Add to Cart. Then head to checkout: you can check out as a guest or create an account to make your next order even faster. Please double-check your shipping address before placing your order.

Email us as soon as possible at info@lonoma.com. As long as your order hasn't shipped yet, we'll do our best to change or cancel it. Once it's on its way, we can no longer make changes, but our return policy still has you covered.

We accept Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay. Every payment goes through a fully SSL-encrypted checkout.

Yes. All transactions on lonoma.com are processed through Shopify's payment infrastructure, which is PCI DSS certified, the highest security standard in the industry. Your card details are never stored on our servers.

Yes. A confirmation email is sent as soon as you place your order, to the address you entered at checkout. If you don't see it within a few minutes, check your spam or junk folder. Still nothing? Email us and we'll resend it.

We run seasonal offers and exclusive perks for newsletter subscribers. Sign up at the bottom of the page to be the first to know. Enter your code at checkout in the Discount code field. One code per order.

Please allow 1 to 3 business days for processing, plus 3 to 12 business days for delivery depending on your location and the carrier. That's 4 to 15 business days in total on average. If your order takes longer, email us and we'll follow up with the carrier.

No. Shipping is free on every order, with no minimum purchase.

As soon as your order ships, you'll get an email with your tracking number and a link to the carrier's site. Tracking can take 24 to 48 hours to update. That's normal while the carrier processes your package.

Lighting, ceramics and glass ship with reinforced protective packaging. If your package still arrives damaged, take photos of the box and the item before fully unpacking it, then send them to us. We'll ship you a replacement, no return needed.

You have 30 days from delivery to return an item. It must be unused, complete and sent back in its original packaging.

Email us at info@lonoma.com with your order number and the reason for your return. We'll send you the return form and the return address. The address listed on our website is not a return address, so always request the form before sending anything back.

Return shipping is your responsibility, unless the item is defective or we sent the wrong product. We recommend using a tracked shipping service. Without proof of shipment, we can't guarantee a refund for a lost package.

Once we receive and inspect your return, we'll issue your refund within 7 days to your original payment method. Depending on your bank, it may take another 3 to 5 days to show up on your statement.

We don't offer direct exchanges at the moment. The quickest option is to return the item for a refund and place a new order. Not sure about a size or finish? Reach out before you order and we'll be happy to help.

We're sorry about that. Email us at info@lonoma.com within 7 days of delivery with your order number and a clear photo of the issue. We'll send you a free replacement with no return needed, or give you a full refund. Your choice.

Every product page lists the full dimensions (height, width, depth or diameter) along with the weight and materials. For lighting, the adjustable cord length is listed too. Not sure how a piece will fit? Measure the spot before you order, or send us a message.

The socket type and maximum wattage are listed on every product page. Unless stated otherwise, bulbs are not included. We recommend warm white LED bulbs around 2700K. That color temperature brings out the best in brass and natural materials.

The voltage and plug type are listed on each product page, so you can check compatibility before you buy. The IP rating is also listed for models designed for bathrooms or outdoor use. For any hardwired ceiling installation, we recommend hiring a licensed electrician.

We favor materials that age beautifully: brass, glazed ceramic, blown glass, solid wood, linen and wool. The exact materials are listed on every product page. Some finishes, like unlacquered brass, develop a natural patina over time. That's intentional, and it's what gives each piece its character.

Brass and metals: a soft, dry cloth is all you need; avoid abrasive cleaners. Ceramics and glass: warm water and mild soap; not dishwasher safe unless stated otherwise. Textiles: machine wash cold (86°F) on a gentle cycle and lay flat to dry. Wood: wipe with a lightly damp cloth, never soaking wet. Every product comes with its own care instructions.

Every piece is chosen for the quality of its materials, the care in its craftsmanship and how well it holds up over time. We check finishes, construction and durability before adding anything to our collection. All our products are backed by a 2-year warranty.

We photograph every piece in natural light to show its color and texture as accurately as possible. Screen settings vary from device to device, and natural materials can vary slightly from piece to piece. Have a question before you order? Send us a message.

The recommended age range is listed on each kids' product page, along with the materials used. Have a question about a specific product or material? Contact us before you buy and we'll be glad to help.

Our most popular pieces are restocked regularly. To be notified when an item is back, email us at info@lonoma.com with the product name and the finish you want. We'll let you know as soon as it's available again.

No, you can check out as a guest. An account does make it easier to track orders, save your addresses and view your order history. You can create one anytime, even right after your first order.

Go to the Sign In page and click Forgot your password?. Enter the email address linked to your account and we'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder, then email us at info@lonoma.com.

We only collect the information needed to process your orders and improve your shopping experience. We never sell your data to third parties. You'll find full details on what we collect, how we use it and your rights in our Privacy Policy.

Every marketing email has an Unsubscribe link at the bottom. You can also email us at info@lonoma.com and we'll update your preferences right away. Transactional emails (order confirmations, shipping updates) can't be turned off while an order is in progress.

Yes. Email us at info@lonoma.com with the subject line Data Deletion Request and we'll process your request within 30 days. Some data must be kept for legal and accounting purposes.