Contact Us
We're here to help
Have a question about an order, need advice on a piece, or just want to say hello? Our team is happy to help.
Contact Details
Reach us directly
Email
Phone
Address
Torenlaan 5
1402 AT Bussum
Netherlands This is not a return address. Please contact us before sending anything back.
1402 AT Bussum
Netherlands This is not a return address. Please contact us before sending anything back.
Hours
Monday – Friday 9:00 AM – 6:00 PM
Saturday – Sunday 9:00 AM – 4:00 PM Central European Time (CET). We reply within 24 hours.
Saturday – Sunday 9:00 AM – 4:00 PM Central European Time (CET). We reply within 24 hours.
Lonoma is a trade name of TMC
Chamber of Commerce (KvK): 92134866
VAT: NL004938015B40
Chamber of Commerce (KvK): 92134866
VAT: NL004938015B40
Send us a message
FAQ
Quick answers
You have 30 days from delivery to return an item. Email us at info@lonoma.com with your order number and the reason for your return, and we'll send you the return form and the return address. Your refund is issued within 7 days after we receive the item.
Email us as soon as possible at info@lonoma.com. As long as your order hasn't shipped yet, we'll do our best to change or cancel it. Once it's on its way, we can no longer make changes, but our return policy still has you covered.
Every product page lists the full dimensions (height, width, depth, diameter) along with the materials and weight. For lighting, we also list the socket type and the recommended bulb. Not sure how a piece will fit in your space? Send us a message and we'll be happy to help.
We photograph every piece in natural light to show its color and texture as accurately as possible. Screen settings vary from device to device, but we make it a priority that what you see is what you get. Have a question about a finish? Just ask.
Every piece in our collection is chosen for the quality of its materials, the care in its craftsmanship and how well it holds up over time. We check finishes, construction and durability before offering it. All our products are also backed by a 2-year warranty.
Yes. Every transaction on lonoma.com goes through a fully SSL-encrypted checkout. We never store any card details: payments are processed through Shopify's secure infrastructure, which meets the strictest standards in the industry.